It is my understanding there are a few problems/delays with the mvt verification service at the office end. Also regardless of it being a voluntary post its only good manners to return calls, emails etc.That as I am informed is also not happening. Saying that when I required a verification the service, was very swift,so my personal thoughts are very good service, but this didn't appear to be the case 12 months later when I suggested a friend used their service.